Disney Exploration Series (DES) Exploring Leadership

The Disney Exploration Series (DES) offers students the unique opportunity to learn more about how the Walt Disney World Resort operates in key areas. Each class is highly interactive and encourages each participant to full experience the 47 square miles of the Walt Disney World Resort as a learning laboratory. This opportunity consists of a series of conversations and presentations facilitated by Disney leaders from across the resort, sharing their insights and experiences. Each of these series consists of eight sessions, meeting once per week for two hours in length.

 Exploring Leadership Course Overview:

Introduction to Disney Exploration Series

The DES overview session is designed to provide the students with the following:

  • Receive an overview of the Disney Exploration Series
  • Explore opportunities to network effectively with presenters
  • Review tips on how to participate fully in each session
  • Discover helpful tools & resources

 

Disney’s Chain of Excellence

  • Profit Chain Activity: Cast, Guest, & Financial Results
  • Cast Excellence: Reward & Recognition
  • Guest Satisfaction: Quality Service Matrix
  • Loyalty = Financial Results

 

Strengthening Teams

  • Approaching conflict with confidence: identify five approaches to conflict
  • Identify the importance of recognition and the filters to make it impactful
  • Group activities to facilitate the learning

 

Pathways to Excellence: Diversity and Inclusion

  • Understand the expectations of our leaders and Cast Members in supporting diversity and inclusion
  • Discuss the dramatic changes to the marketplace and business opportunities for our company
  • Develop approaches to fostering an inclusive work environment

 

The Power of Story

  • Introduce four leadership storytelling concepts
  • Explore how we lead our guests through their experience in the Magic Kingdom
  • Identify the importance of details in a story

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